Improving waste and recycling services with design and prototyping

7 min read Written by: Cory Hughes
  • Conclude user research and present back to the team
  • Explore what processes we could affect
  • Look at tools and platforms we could build on
  • Prototype and build some tangible products
  • Iterate those products and test with users
  • Explore functionality already built in to the council’s system to help identify repeat orders using an alert system based on geography.
  • Make it easier for residents to order the right equipment by redesigning the form
  • Build a reporting tool that aggregates business data over time and presents it back in a way that could be used to identify trends
  • Provide a report on how to improve reporting capability in the future using tools such as PowerApps and PowerBI.